Ready to protect your BioPerfectus systems?
Talk to our authorised service team about service agreements, preventive maintenance and training for your BioPerfectus extraction, PCR and point-of-care systems. sales@medlabdia.com
01 — Protect uptime
Maximise Productivity
Priority access to expert engineers and preventive maintenance that keeps your platform running.
02 — Control cost
Predictable Budgeting
Flexible service agreements with defined costs over 2–3 years — no surprises.
03 — Extend lifetime
Full Lifecycle Support
From installation and verification to relocation, refurbishment and consumables.
Your Authorised BioPerfectus Service Partner
Protect uptime. Control cost. Extend lifetime.
medlabdia is your authorised service partner for BioPerfectus nucleic acid extraction systems, automated extraction workstations, real-time PCR systems and point-of-care readers. One partner for installation, preventive maintenance, verification, repairs, training, service agreements and reagent kits.
SERVICE PERFORMED BY ONESERVICE
All installation, maintenance, repair and relocation work is carried out by our service partner oneservice: specialised field service engineers for life science and diagnostic instruments, with locations in Switzerland, Germany, the UK and the USA. medlabdia remains your single point of contact.Platforms We Support
BioPerfectus Systems We Service
Nucleic acid extraction
Extraction Systems
- SSNP-9600A
- SSNP-3000A & SSNP-2000B
- SSNP-A6 & SMPE-960
- UV lamp & HEPA filter checks
Walk-away automation
SAW-96 / SAW-48 Workstations
- Sample loading, extraction & PCR setup
- Cooled reagent & PCR stations
- 2 × UV, 2 × HEPA, electrostatic filter
- Documented function tests
Real-time PCR & POC
qPCR, Pipetting & Readers
- STC-96A / STC-96A PLUS qPCR
- Block temperature verification
- SAI-08A pipetting system
- imMaster A1000 immunochromatography reader
What We Offer
Complete Service Portfolio
From installation to relocation — covering every stage of your BioPerfectus systems’ life.
Preventive Maintenance
Scheduled inspection, UV/HEPA and temperature checks, software updates and complete documentation.
Service Agreements
Flexible Standard, Full Cover and Premium Cover options for predictable cost control.
Installation & Training
Professional installation, IQ/OQ documentation and user training on the BioPerfectus instrument software.
Repairs & Spare Parts
Expert diagnostics, fast repairs and original spare parts to minimise downtime.
Lab Moves & Reinstallation
Decommissioning, transport coordination, reinstallation and re-verification.
Application Support
Protocol set-up and workflow support for extraction-to-PCR workflows with BioPerfectus kits.
Service Support Agreements
Flexible Coverage Tiers
Priority access to expert service — from basic pay-per-use support to all-inclusive protection.
Pay-Per-Use
Standard Service
- All labor, travel & expenses as flat fees
- Full documentation provided
- Software updates on request
- Preventive maintenance on request
- Flexible scheduling
Most Popular
Full Cover
- Defined cost budgeting · 2–3 years
- All spare parts, labor & travel
- Annual preventive maintenance & calibration
- 2nd Business Day response guaranteed
- Complete documentation
- Common spare parts included
Highest Protection
Premium Cover
- Defined cost budgeting · 2–3 years
- All spare parts, labor & travel
- Annual preventive maintenance & calibration
- Desired 1st Business Day response
- 2nd Business Day guaranteed
- Complete documentation