Ready to protect your flowbot® ONE?
Talk to our authorised service team about agreements, preventive maintenance, modules and consumables for your Flow Robotics flowbot® ONE.
01 — Protect uptime
Maximise Productivity
Priority access to expert engineers and preventive maintenance that keeps your platform running.
02 — Control cost
Predictable Budgeting
Flexible service agreements with defined costs over 2–3 years — no surprises.
03 — Extend lifetime
Full Lifecycle Support
From installation and verification to relocation, refurbishment and consumables.
Your Authorised Flow Robotics Service Partner
Protect uptime. Control cost. Extend lifetime.
medlabdia is your authorised service partner for the Flow Robotics flowbot® ONE liquid handling robot. One partner for installation, preventive maintenance, calibration, repairs, training, service agreements, modules and consumables.
SERVICE PERFORMED BY ONESERVICE
All installation, maintenance, repair and relocation work is carried out by our service partner oneservice: specialised field service engineers for life science and diagnostic instruments, with locations in Switzerland, Germany, the UK and the USA. medlabdia remains your single point of contact.Platforms We Support
Flow Robotics Systems We Service
Flow Robotics
flowbot® ONE
- 12 SBS deck positions
- 1-, 4- & 8-channel pipette modules
- 1 µL – 1,000 µL volume range
- Base, UV, HEPA and UV & HEPA
Clean workspace
UV-C & HEPA Units
- UV-C lamp checks & replacement
- HEPA H14 filter exchange
- Airflow & door interlock checks
- Documented function tests
On-deck modules
Modules & Accessories
- BioShake Q1 / 3000 / 3000-T
- ColdPlate & cooling blocks
- Magnetic Deck Module
- scanID barcode reader
What We Offer
Complete Service Portfolio
From installation to relocation — covering every stage of your flowbot® ONE’s life.
Preventive Maintenance
Every 500 operating hours or 12 months: inspection, calibration, software updates and documentation.
Service Agreements
Flexible Standard, Full Cover and Premium Cover options for predictable cost control.
Installation & Training
Professional installation, IQ/OQ documentation and user training on the flowbot® software.
Repairs & Spare Parts
Expert diagnostics, fast repairs and original spare parts to minimise downtime.
Lab Moves & Reinstallation
Decommissioning, transport coordination, reinstallation and re-verification.
Application Support
Protocol setup, labware definitions and workflow optimisation with application specialists.
Service Support Agreements
Flexible Coverage Tiers
Priority access to expert service — from basic pay-per-use support to all-inclusive protection.
Pay-Per-Use
Standard Service
- All labor, travel & expenses as flat fees
- Full documentation provided
- Module maintenance on request
- Preventive maintenance on request
- Flexible scheduling
Most Popular
Full Cover
- Defined cost budgeting · 2–3 years
- All spare parts, labor & travel
- Annual preventive maintenance & calibration
- 2nd Business Day response guaranteed
- Complete documentation
- Common spare parts included
Highest Protection
Premium Cover
- Defined cost budgeting · 2–3 years
- All spare parts, labor & travel
- Annual preventive maintenance & calibration
- Desired 1st Business Day response
- 2nd Business Day guaranteed
- Complete documentation