Independent service for
01 — Protect uptime
Maximise Productivity
Priority access to expert engineers and preventive maintenance that keeps your platform running.
02 — Control cost
Predictable Budgeting
Flexible service agreements with defined costs over 2–3 years — no surprises.
03 — Extend lifetime
Full Lifecycle Support
From installation and verification to relocation, refurbishment and consumables.
Your Independent Hamilton Service Partner
Protect uptime. Control cost. Extend lifetime.
medlabdia is your trusted, independent partner for Hamilton Microlab STAR and STARlet service. One partner for preventive maintenance, repairs, verification, service agreements, pre-owned instruments and compatible Core-2 consumables.
SERVICE PERFORMED BY ONESERVICE
All installation, maintenance, repair and relocation work is carried out by our service partner oneservice: specialised field service engineers for life science and diagnostic instruments, with locations in Switzerland, Germany, the UK and the USA. medlabdia remains your single point of contact.Platforms We Support
Hamilton Systems We Service
Hamilton
Microlab STAR
- Full-size STAR platform
- Core 1 & Core 2
- 4 / 8 / 16-channel
- 96 / 384 Multi-Probe Head
Hamilton
Microlab STARlet
- Compact STARlet platform
- Core 1 & Core 2
- 4 / 8-channel
- CO-RE tip technology
Consumables
Core-2 Tips
- Filtered & non-filtered
- Standard & low-retention
- 10 µl – 1000 µl ranges
- OEM-compatible
What We Offer
Complete Service Portfolio
From installation to relocation — covering every stage of your Hamilton instrument’s life.
Preventive Maintenance
Scheduled inspections, module checks and documentation to keep your platform productive.
Service Agreements
Flexible Standard, Full Cover and Premium Cover options for predictable cost control.
Installation & Verification
Professional setup, traceable performance verification and compliance-ready records.
Repairs & Spare Parts
Expert diagnostics, fast repairs and common spare parts to minimise downtime.
Lab Moves & Reinstallation
Decommissioning, transport coordination, reinstallation and re-verification.
Compatible Robotic Tips
Filtered and non-filtered tips supplied conveniently alongside your service contract.
Service Support Agreements
Flexible Coverage Tiers
Priority access to expert service — from basic pay-per-use support to all-inclusive protection.
Pay-Per-Use
Standard Service
- All labor, travel & expenses as flat fees
- Full documentation provided
- Module maintenance on request
- Preventive maintenance on request
- Flexible scheduling
Most Popular
Full Cover
- Defined cost budgeting · 2–3 years
- All spare parts, labor & travel
- Annual preventive maintenance & volume verification
- 2nd Business Day response guaranteed
- Complete documentation
- Common spare parts included
Highest Protection
Premium Cover
- Defined cost budgeting · 2–3 years
- All spare parts, labor & travel
- Annual preventive maintenance & volume verification
- Desired 1st Business Day response
- 2nd Business Day guaranteed
- Complete documentation
Ready to protect your Hamilton investment?
Talk to our independent service team about agreements, preventive maintenance, refurbished systems and compatible Core-2 tips for your Microlab STAR or STARlet.